Privacy Policy

1. Data controller

The data controller is EURL iTAXI, whose registered office is located at Ali Mendjeli, Cité 352 logements, Building Y05, Unit 19, El Khroub, 25100 Constantine, Algeria, registered with the trade register under no. 24B0074783 - 00/25.

The processing carried out on the website and in the apps complies with Law No. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data.

Contact: info@itaxi.dz – 0982 30 13 57.

2. Data collected and purposes

We only collect the data needed for the following purposes:

• Submitting and reviewing a driver application: first name, last name, phone number and city; driving licence, vehicle registration certificate, profile photo, photo of the front of the vehicle and, where applicable, a power of attorney.
• Operational handling of applications: notifying the operations team by email and instant messaging when an application is submitted, with only the information needed for follow-up.
• Topping up an iTAXI wallet on the website: phone number of the account being topped up, amount, payment method (CIB or Edahabia), transaction reference and masked card number sent by SATIM and, if you ask for an email receipt, your email address. Your full card details are entered on SATIM’s secure page: we never receive them.
• iTAXI app (passengers): name, phone number and email address; profile photo if you add one; precise or approximate location, to find a driver, set the pick-up point and follow the ride; pick-up and drop-off addresses, ride history, fares, ratings and comments; wallet balance and transactions; messages exchanged with the driver or with our customer service; device identifier, for notifications; technical operating data (error logs, diagnostics, app usage).
• iTAXI PRO app (drivers): name, phone number and email address; documents and photos in your driver file; precise location while you are online and during rides, to offer you rides and let the passenger follow your arrival; ride history, earnings, subscription, wallet balance and transactions; ratings received; messages; device identifier, for notifications; technical operating data.
• iTAXI MARKET app (partner merchants: restaurants, cafés, local shops): business name, manager’s name, phone number, email address and business address; menus, products, prices and photos you publish; orders received, with their content, time, status and the customer information needed to prepare and hand them over; device identifier, for new-order notifications; technical operating data.
• Customer service: the content of your exchanges with our team (call, email, messaging), to answer your request.
• Website security and abuse prevention: IP address, technical browser and device data, request timestamps, anti-bot check result, document access logs.

3. Legal basis for processing

In accordance with Law No. 18-07, processing is based on:

• your express consent, obtained when you submit your application and, for location, camera and notifications, through the permissions you grant on your phone;
• the performance of the contract between you and EURL iTAXI when you use our apps or services (rides, orders, subscription, top-ups, merchant partnership);
• the performance of pre-contractual measures taken at your request with a view to entering into a partnership as a driver;
• compliance with the legal and regulatory obligations to which EURL iTAXI is subject, particularly regarding passenger transport safety;
• the legitimate interest of EURL iTAXI in securing the website and preventing fraud, while respecting your rights and freedoms.

4. Retention periods

Your data is kept no longer than necessary for the purposes for which it is processed:

• Rejected application: the documents are deleted 7 days after the rejection decision. The rest of the application (name, phone, city, reference) is kept for as long as needed to follow up the application and handle any complaint.
• Accepted application: data is kept for the duration of the partnership, then for as long as necessary to meet legal obligations and handle any disputes.
• Passenger, driver or merchant account: for as long as the account is in use, then for as long as necessary to meet legal obligations and handle any disputes. You can ask for your account to be deleted at any time (section 12).
• Rides, orders, top-ups and wallet transactions: kept for 10 years, to meet accounting obligations.
• Location: real-time location is used only while searching for a driver, during the ride or while the driver is online; only the points needed for the ride history are kept with it.
• One-time verification codes: kept only while they are valid.
• Technical and security logs, including document access logs: kept for a limited period proportionate to security needs.

5. Recipients

Your data is accessible only to authorised EURL iTAXI staff responsible for reviewing applications and operating the service, within the limits of their duties.

For a ride or an order to take place, some data is shared between users: the passenger sees the driver’s first name, photo, rating, car, number plate and location; the driver sees the passenger’s first name, pick-up and drop-off addresses and location at pick-up time; the partner merchant sees the order information needed to prepare it.

It may also be processed by technical subprocessors (hosting, the apps’ technical platform, SMS and notification delivery, online payment with SATIM, anti-bot service, messaging) acting solely on EURL iTAXI’s instructions and bound by confidentiality and security obligations.

It may also be disclosed to authorised public authorities where required by law. Your data is never sold or used for advertising purposes.

6. Data security

EURL iTAXI implements appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access, including:

• encrypted (HTTPS) exchanges between the apps, the website and our servers;
• encryption of documents at rest;
• access to documents through short-lived temporary links;
• access restricted to authorised staff only;
• logging of document access;
• anti-bot protection and request rate limiting.

7. Your rights

Under Law No. 18-07, you have the following rights; how to exercise them is explained in section 12:

• the right to be informed about processing concerning you;
• the right of access to your data;
• the right to have inaccurate, incomplete or unlawfully processed data rectified, updated, blocked or erased;
• the right to object, on legitimate grounds, to the processing of your data;
• the right to withdraw your consent at any time, without affecting processing carried out beforehand.

8. Cookies and local storage

In the apps, access to your location, camera and notifications happens only with your permission. You can withdraw it at any time in your phone’s settings; some features, such as ordering a ride, will then no longer work.

The website uses no advertising cookies and no audience-measurement trackers for commercial purposes. The anti-bot service may use technical data strictly necessary for the verification.

Only the preference cookies and storage below are used in your browser. They stay on your device, are used only to run the website and can be deleted at any time from your browser settings. On your first visit, the website opens in your device's language and theme (light or dark) without saving anything:

• “itaxi_lang” cookie: the language you chose (French, Arabic or English), kept for 12 months;
• “itaxi_theme” cookie: the theme you chose (light or dark), kept for 12 months;
• “itaxi_cookies” cookie: that you closed the cookie message, kept for 12 months;
• local storage: a draft of your application form so that you do not lose what you have entered, and your application reference to follow its status.

9. Transfers outside Algeria

Some data may be hosted or processed by technical providers located outside Algeria, to deliver, secure and improve the service. These transfers are made with appropriate safeguards, in accordance with Law No. 18-07.

10. Minors

Driver applications are reserved for adults holding a valid driving licence. EURL iTAXI does not knowingly collect data about minors, whether on the website or in the apps. If you become aware that a minor has sent us data, please contact us so that we can delete it.

11. Changes to this policy

This policy may be updated to reflect changes to the service or to regulations. The date of the last update appears at the top of this document. In the event of a substantial change, appropriate notice will be displayed on the website.

12. Contact and exercising your rights

For any question about this policy or the processing of your data, you can contact EURL iTAXI by email at info@itaxi.dz, by phone at 0982 30 13 57 or by post at Ali Mendjeli, Cité 352 logements, Building Y05, Unit 19, El Khroub, 25100 Constantine, Algeria.

To exercise your rights, send your request by email or post to the contact details above, stating the phone number of your account or of your application. Proof of identity may be requested to confirm that the request comes from you. We will respond within the time limits set by law.

If you believe your rights have not been respected, you may lodge a complaint with the personal data protection authority. We invite you, however, to contact us first so that we can find a solution together.